MHPOS Escalation Matrix

We aim to resolve every support request through our regular support channels. If an issue remains unresolved, you can escalate it using the levels below.

Level 1 — Support

Start with our support team for day-to-day issues — billing, printer setup, account access, or app questions.

• Email: info@megharsh.com
• Phone: +91 91067 17460
• WhatsApp: +91 91067 17460
• Expected response: within 1 business day

Level 2 — Management escalation

If your issue is not resolved within a reasonable time at Level 1, ask our support team to escalate it to the management team, or email us directly with "Escalation" in the subject line to info@megharsh.com.

• Expected response: within 2–3 business days

Level 3 — Final escalation

For matters not resolved at Level 2, you may write to us at our registered office address, marked for the attention of the Megharsh Soft LLP management team:

215, Galahub, Near Honest Restaurant, South Bopal,
Ahmedabad - 380058, Gujarat, India

• Expected response: within 5–7 business days

What to include

When contacting us at any level, please include:

• Your registered business name and contact number
• A description of the issue, including screenshots if applicable
• Any reference numbers from earlier conversations about the same issue